How to contact support
You can contact support at Mawg3 by email, through the contact form, or in live chat on the Mawg3 website. Use chat for quick questions. Use the form or email for anything that needs details, screenshots or an account check.
Ways to contact support
Email: write to [email protected]. This works well for account questions, privacy requests, security reports and anything with screenshots.
Contact form: go to mawg3.com/contact. Fill in your Name, Email and Message. Phone is optional. Choose a Topic: Sales, Technical or General Inquiry. Then click Send Message. You will get an email confirming we received it.
Live chat: on pages of mawg3.com, such as the home page and the Support center, tap the chat bubble in the corner. When the team is online you chat in real time. When it is offline, the chat shows We're offline right now. Leave your name and phone number, and the team will call you back.
Check these first
Is something down? Open the System Status page at mawg3.com/status. It shows whether each service is working and the uptime history.
Have a how-to question? Search the Support center for a step-by-step article. Inside your dashboard, Barq AI can also answer questions about your own store, like sales or products.
What to include when you contact support
The more we know, the fewer messages it takes. Include:
- Your store address, such as yourstore.mawg3.com or your own domain.
- The email you use to sign in to Mawg3.
- What you were trying to do and the steps you took.
- What you expected, and what happened instead. Copy any error message exactly.
- Screenshots or a short screen recording.
- An order number if the issue is about an order or a payment.
- Your device and browser, or iPhone or iPad if you use the POS app.
Keep your account safe
Never send your password, sign-in codes or payment gateway secret keys by email or chat. If you think someone got into your account, email [email protected] right away and change your password.
Found a security issue in Mawg3? Report it privately to [email protected] with enough detail to reproduce it.
Questions from your own customers
Mawg3 support helps you, the store owner. Your shoppers should contact your store directly. Make that easy: fill in the Contact Information policy so it shows in your footer, and consider adding WhatsApp chat or Tawk.to live chat to your site.
Questions people ask
Can I call Mawg3 support?
There is no public phone line. If live chat is offline, leave your name and number in the chat and the team will call you back.
How do I get a copy of my data or delete my account?
You can export clients, orders and invoices from Settings with Export Data, and delete your account from inside the platform. For any other data request, email [email protected].
Does the live chat work inside my dashboard?
The chat bubble is on the Mawg3 website. Inside your dashboard, use Barq AI for store questions, or email support.