Add Tawk.to live chat to your website

Before you start

Create a free account at tawk.to and set up a property for your store. In Tawk.to you can choose the widget's colors, greeting and opening hours.

You answer chats in the Tawk.to dashboard or in the Tawk.to mobile app, not inside Mawg3. Install the app on your phone so you don't miss messages.

Find your Property ID

In Tawk.to, go to Administration, then Chat Widget, and find the Direct Chat Link. It looks like tawk.to/chat/ followed by two codes separated by a slash.

Your Property ID is the first code right after /chat/. It is 24 letters and numbers. Copy only that part, without the slash or the second code.

How to add live chat

1. In your Mawg3 dashboard, click Addons in the sidebar.
2. Open Tawk.to Live Chat and click Install. Confirm in the window that opens.
3. Click Configure.
4. Paste your code into Property ID and click Save.
5. Open your published website and check that the chat bubble shows.
6. Send yourself a test message and answer it from Tawk.to.

If the chat bubble doesn't show

Check the Property ID first. If you pasted the whole link or both codes, the widget won't load. Keep only the 24-character code.

Make sure you are looking at your live website, not the editor. Also check that the widget is turned on in your Tawk.to settings.

Tips for using live chat well

Set your opening hours in Tawk.to so visitors know when to expect a reply. Outside those hours, Tawk.to can show a form to leave a message.

Save short replies for common questions about delivery times, sizes and payment. If your customers prefer WhatsApp, you can add the WhatsApp Chat Button too.