Add and manage contacts

Where contacts come from

When someone places an order on your online store, Mawg3 adds them as a contact. It only does this once per email address, so repeat buyers don't show up twice.

If you use the WhatsApp Suite addon, Sync Contacts copies subscribers who opted in into your contacts, with their phone number.

POS sales and form submissions don't create contacts. Customers you add at the register appear in the Accounts tab, and form messages stay under Forms.

How to add contacts by hand

1. In your admin, open Customers. You land on the Contacts tab.
2. Click Add contact.
3. Under Personal Info, enter the First name and Email. These two are required. Add a Last name and Phone if you have them.
4. Under Address, add the street, city, state and zip code if you deliver to them.
5. Add any notes, then click Add Contact.

Manage contacts in your list

The All Contacts table shows each person's Name, Email, Phone, Location and the date they were Added. The count at the top tells you how many contacts you have.

To remove someone, click the trash button on their row and confirm. This can't be undone, so check the name before you delete.

You can't edit a contact yet. If a detail is wrong, delete the contact and add it again with the right details.

Contacts, accounts and abandoned checkouts

Customers has three tabs. Contacts is your list of people. Accounts lists shoppers who registered on your store. Abandoned checkouts lists shoppers who started checkout but didn't finish, so you can follow up with them.