Order status explained
Every order in Mawg3 carries three kinds of status. The order status shows where it is in your workflow, the payment status tracks the money, and a delivery status appears when a courier carries it. Knowing what each order status changes behind the scenes keeps your stock, emails and reports accurate.
Order status
Pending: the order is new and waiting for you. Online orders reserve their stock as soon as they're placed.
Confirmed: you've accepted the order. It's a marker for your team, and it doesn't change stock or send an email.
Partially fulfilled: you've sent some of the items using Fulfill.
Fulfilled: everything has been sent or handed over. The reserved units leave your stock, and the customer gets a shipping email unless you turn that off.
Cancelled: the order won't go ahead. Reserved stock is released, any discount use and gift card balance go back, and the customer gets a cancellation email.
Refunded: the full amount has been returned to the customer.
Payment status
Unpaid: no money has arrived yet. This is normal for cash on delivery.
Paid: the payment went through, or you marked the cash as collected. Gift cards bought in the order become usable, and the order's invoice changes to paid.
Refunded: the money went back to the customer. For online payments, use the Refund button so the gateway actually returns the money.
Delivery status
If you dispatch with a courier add-on, its updates appear on the order and in the Timeline. You'll see steps like shipment created, in transit, out for delivery and delivered, as well as failed attempts or returns. You don't set these yourself.
How to change an order status
To update many orders at once, tick them in the list and use Bulk Actions, then Change Status. The tabs above the list filter orders by status.
Use the Fulfill button rather than the menu when you want to add a tracking number.
- Go to Orders and open the order.
- On the items card, click the three dots and choose a status under Change status.
- To change the payment status, click the three dots on the payment card.
What your customer sees
Order emails include a link to an order status page. For delivery orders it shows Order placed, Confirmed, Fulfilled, Out for delivery and Delivered. Pickup orders show Ready for pickup and Picked up instead.
The Confirmed step on that page lights up when the order is paid or fulfilled, not when you choose Confirmed. So a cash order shows Order placed until you fulfill it.
Tips for clean records
Cancel orders instead of deleting them, so you keep a record. Mark cash orders Paid on the day you collect, so your sales match the cash in hand. Use the Pending tab as your daily to-do list.
Questions people ask
Does Confirmed notify the customer?
No. Confirmed is for your own workflow. Customers get emails when an order is placed, fulfilled, cancelled or refunded.
What's the difference between Fulfilled and Paid?
Fulfilled is about the goods and Paid is about the money. A cash on delivery order can be Fulfilled and still Unpaid until the driver brings the cash back.